Maintenance and Warranty Terms & Conditions

We offer a 5 year nationwide warranty. This is valid if you carry out very basic maintenance on your interior and exterior products such as putting away your exterior products in gusty winds, washing them occasionally and treatng them with care. We provide a lengthy warranty if you take care of your product. Misuse and/or failure to follow these maintenance instructions may void your products warranty. Warranty is only valid if payment has been received in full.

General Definitions

1. 1. Dove Industry Pty Ltd is sometimes called Blinds in this Maintenance and Warranty specification.

   2. All exterior products may be referred to as product or products. It refers only to products manufactured or supplied by Dove Industry Pty Ltd.

   3. Clients may refer to the Client of Dove Industry Pty Ltd but may also refer to the end user who may be the client of a third party as Dove Industry Pty Ltd is predominantly a supplier to the trade.

   4. Warranty is not transferable i.e. we will warrant the product to the original owner only.

Warranty On Installation

If the product is installed directly by Dove Industry Pty Ltd subcontractors, ‘Blinds’ will warrant that the installation is carried out in a workmanlike manner not withstanding that the medium we are installing into may be beyond our control and we cannot warrant that the timber, concrete, brick, gyprock or other medium is sound. Our expectation is that the installation medium is sound but we can only inspect this visually. Your property’s condition is your responsibility.

1. FABRIC MAINTENANCE

Acrylic fabrics are natural products whose appearance may change over time and in varying weather conditions. These changes, including waffling, veining and folding, are normal and consistent with the manufacturer’s specifications. If the blind is retracted when wet, then extend the awning at the first opportunity to allow the fabric to dry so as to discourage the growth of algae, mildew or other fungal growth.

To maintain the appearance and life of the fabric, clean the fabric by brushing regularly with a soft, dry brush. Occasionally hose down with clean, cold water on sunny days.

Do not allow dirt, dust, grime, leaf litter and bird waste to remain on the fabric as these are mediums for bacterial growth. Rinse the fabric as soon as possible to remove foreign matter. For persistent stains, use a natural soap based mild detergent diluted in lukewarm water, then rinse. Do not use strong bleaches. For fibreglass or polyester based materials with a polymer coating, use a clear coloured cleaner such as ‘Spray ‘n Wipe’. Be sure to test the effect of the cleaner on a discreet piece of the fabric to ensure the material is not stained or bleached by the product.

2. WIND AND RAIN CONDITIONS

All Blinds systems have a wind class rating. Notwithstanding this wind rating, it is the responsibility of the customer and/or user to retract the products in windy conditions. Automated wind sensors are recommended to only be utilised as a safety measure, but never to be relied upon. We suggest that if the wind is gusty and it’s uncomfortable outside, awnings in particular should be retracted. Our blinds are not intended to be waterproof. Water will generally not damage an exterior awning or exterior roller blind fabrics however, if you need to retract them when they are wet, they should be extended as soon as practical and allowed to dry.

3. FRAME MAINTENANCE – POWDERCOATING

To maintain your warranty, please don’t allow dirt or salt to accumulate on the powder coating (or fabric for that matter).

You should wash the powder coating with mild detergent every 3-6 months. More often near the coast to prevent salt build up. Please avoid allowing things like paint, concrete, harsh cleaning materials, solvents etc to come into contact with your powder coating or fabrics. If this occurs please rinse with cold water and mild detergent or natural soap immediately. Try to avoid water getting on or around your motors. We recommend the use of silicone spray (not WD40) on your moving parts avoiding the fabric and motor. This should be done annually or as necessary.

4. MANUAL OPERATING SYSTEMS

Exterior Rollers and Folding Arm Awnings may be fitted with a manual operating system. Crank handles are supplied to operate all manual blinds. If the operation becomes stiff or difficult try operating in the opposite direction to remove any adverse pressure. Also try using the handle perpendicular to the eyelet on the
gearbox.

5. REPAIRS AND MAINTENANCE

Repairs or service to your product should only be undertaken by experienced technicians. Repairs done by a party other than Dove Industry Pty Ltd or a technician approved by Dove Industry Pty Ltd may void the product warranty. For after sales service, the consumer should contact Dove Industry Pty Ltd.

General Information

Our products are designed to protect from the sun in calm weather. In strong winds your product should be retracted. Our products are not designed as wind breaks or shelters from rain with some exceptions.

Awnings should not be allowed to hold water and please don’t hang anything from your Exterior Roller Blinds or Awnings.

We recommend the use of wind, rain and motion sensors but these are not infallible and of course this does not apply to manual products.

It is Highly Recommended that products be retracted when unattended.

Your motor is usually pre-set and adjusted by your installer and does not require any adjustment by the consumer. If your motor is used repeatedly in a short period, it will overheat and automatically cut out until it cools down. This is a normal function and a safety override on your motor.

Please avoid direct wetting of the motor. Also do not press the control buttons repeatedly as this may alter the preset limits on the motor. We recommend that you clean the spinner on your wind and remote sensors regularly.

WARNING: Extreme care is required when adjusting the arms on a folding arm awning. The arms have a high tension internal spring mechanism that can snap forward if inadvertently released from the back support bar or extruded aluminium front bar and can cause serious damage or injury if released. In particular do not adjust, release or undo the fixings connecting the arms to the back bar or front bar. Adjustments or repair to awnings should only be undertaken by experienced technicians recommended by Dove Industry Pty Ltd.

Extreme care is required with motorised products. Avoid water contact with motor systems and do not attempt to adjust the motor settings. Awnings should be operated (ie. extended and retracted) at least every two months to maintain proper working order.

Warranty of Exterior Blinds.

Dove Industry Pty Ltd warrants that the Goods shall be free from defects in material and workmanship for a period of five years from the date of invoice to the Distributor in the case of folding arm awnings, exterior roller blinds and pivot arm awnings. Components supplied by Dove Industry Pty Ltd that fail during this period will be replaced or repaired at the discretion of Dove Industry Pty Ltd free of charge upon receipt of a purchase order from the Distributor and the return of the defective parts or goods to Dove Industry Pty Ltd.

This Warranty is limited to the replacement of the parts, with Blinds not being liable for costs incurred in returning the parts or goods, electrician’s and other trades costs, attendance at the site of the installed Goods or for any subsequent installation costs. The Warranty is based on Dove Industry Pty Ltd being provided, free of charge, clear access and a suitable, safe, work platform, if requested by Dove Industry Pty Ltd, to assess any repair work required. Attendance at the site of the installed Goods to inspect the Goods pursuant to a claim under this Warranty is at the discretion of Dove Industry Pty Ltd –

1. EXCLUSIONS

1. 1. Fair wear and tear.

   2. Damage resulting from accidents, negligence, neglect.

   3. Damage, including adjustment to the pitch settings of folding arm awning, resulting from storm, wind, rain, hail or snow.

   4. Damage resul+ng from not following the Maintenance instruc+ons for the goods.

   5. Damage to or deterioration in the performance of the goods when repairs or adjustments to the goods have been undertaken by a party other than Blinds by Dove Industry Pty Ltd or a technician approved by Dove Industry Pty Ltd.

   6. Deterioration of surface finishes due to exposure to ocean salt spray or other corrosive atmospheres including hazardous industrial processes.

   7. When any coating agent, other than a mild detergent diluted in lukewarm water for cleaning purposes, is applied to the fabric.

   8. Labour, third party costs or electrical costs (other than the direct replacement of components forming part of the Automation Systems supplied by Dove Industry Pty Ltd. Goods ordered outside of recommended specifications and goods purchased from parties other than Dove Industry Pty Ltd.

   9. Fabrics, Automation Systems or any other item fitted to the Goods that were not supplied by Dove Industry Pty Ltd.

   10. Small colour variations from powder coating colour samples and between components and profiles and variations in fabric colours from samples that are caused by industrial processes.

   11. Changes or variations in the fabric including veining and folding over time caused by the natural reaction of the fabric to the environment.

   12. lnterference with radio signals of Automation Systems caused by any external factors, including radio signals in the vicinity of the products, or internal electric systems to which the Goods are connected.

   13. Water damage to Automation Systems or interference with the Automation System controls caused by the Consumer or a third party changing the limit settings of the Goods. All implied terms, conditions and warranties are to be excluded from this agreement, except for those that are mandatory by the law within the Queensland jurisdiction.

   14. Goods that fall outside the Five (5) year warranty period.